| Welcome to the Information
Technology Services (ITS) Department at Albright College.
Our goal is to answer your questions about computers
and information technology at Albright and explain what we offer
our students. While Albright College students are not required
to own a Personal Computer, having a personal computer in an academic
environment definitely assists and enhances the learning process.
Through the Albright College Ethernet network,
the entire campus is wired for the internet and student E-mail and
all buildings are connected by fiber optic cables to ensure speed
and connectivity.
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The following software is the standard on campus
for office computers (as of 7/14/2007):
- Microsoft Windows XP
- Microsoft Office 2003
- Microsoft Outlook 2003
- Symantec AntiVirus
The following software is the standard on campus for lab computers:
- Microsoft Windows XP Professional
- Microsoft Office 2003 Professional
- SPSS statistics software
- ProSeries tax software
- Borland C++
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Albright College has five main computer labs
for general student use, and sixteen specific use labs.
Center for Computing and Mathematics
The Center for Computing
and Mathematics (CCM) building hosts the main computer labs
on campus. The five general use labs (100A, 100B, 100D, 100E, 100F)
provide 65 IBM-compatible computers running Windows XP with
Microsoft Office 2003, Internet access, printing and scanning
capabilities. Among these 65 machines are 26 computers (100D
and 100E) that can be booted as MAC OS or PC Windows machines. The 100A computer lab contains 3 Sun Sparc
Workstations that can be accessed by Computer Science Department
students. Regular semester hours for
the CCM labs are:
Sunday 12 Noon – 1
am
Mon.– Thurs. 8 am – 1 am
Friday 8 am – 6 pm
Saturday 10 am – 6 pm
Science Hall
Science Hall provides another
general use lab with 20 IBM-compatible computers running Windows
XP with Microsoft Office 2003. These 20 machines also have
Internet access and printing capabilities. Hours for the Science
Hall computer lab are as follows (except when a class is in
session):
Sunday, Closed
Monday-Friday 10 AM – 6 PM
Saturday Closed
Additional Labs
Several other buildings on campus contain computer labs/classrooms.
Thirteen specific use labs exist at the following locations:
- Alumni Hall – Digital Media Department – 2
MAC labs
- Alumni Hall – Computer Science Department – 2
PDA Labs
- Alumni Hall – Fashion Merchandising & Design – 1
lab
- Center for Experiential Learning - 2 stations
- Masters Hall – Physics Department – 1 lab
- Masters Hall - Foreign Languages - 1 lab
- Mohn Hall - 6 stations w/printing (BYO Paper)
- MPK Chapel – Philosophy Department – 1 lab
- Selwyn Hall – Sociology Department – 1 lab
- Selwyn Hall – Commuter Students – 1 lab
- Teel Hall – Economics/Business – 1 lab
- Teel Hall – Psychology – 1 lab
- Teel Hall - Accounting - 1 lab
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All the Dorms on campus are
wired for network accessibility through an Ethernet network.
This allows students to access the Internet and E-mail. Every
dorm room has an Ethernet network port for each student.
No more
than one device (computer) may be attached to an Ethernet port
at any time. Devices that extend this function such as hubs,
switches, or wireless hubs are strictly prohibited.
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All the Classrooms on campus are wired for network accessibility.
This allows faculty members to access the Internet and E-mail.
Every classroom has two network ports. Most classrooms have wireless
access to the network available.
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General Information
The IT Services Help Desk is the bridge between
end-users and the computer support staff.
- The IT Services Help Desk is the primary contact for all
computing and telecommunication issues encountered by faculty,
staff and students at Albright College.
- The IT Services Department will assist students in
establishing an Albright network connection, but will not
resolve software/hardware problems on student computers.
(a list of reputable
computer repair businesses in the area can be obtained at the
helpdesk)
- Network and email account information and passwords are
obtained and can be reset at the IT Services Help Desk.
- All calls to report problems or requests for support are
channeled through the IT Services Help Desk for evaluation.
- Information provided by the caller determines the category
and priority of the request.
- If the request cannot be resolved
immediately, that information is routed to an appropriate
computer technician
Contacting the HELP DESK
Hours:
The IT Services Help Desk operates from 8:00 AM until 7:00 PM Monday through
Thursday; 8:00 AM until 5:30 PM on Friday.
By phone:
The phone number is 610-921-7676 from off campus or X-7676
on the Reading campus.
By electronic mail:
The email address is helpdesk@alb.edu.
By mail:
The IT Services Help Desk
Albright College
13th & Bern Streets P.O. Box 15234
Reading, PA 19612-5234
In person:
Center for Computing and Mathematics (CCM) Building, Room
227
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Every student enrolled at Albright
College is assigned an E-mail address with a personal password.
This account is pre-generated for every freshman student.
Account information can be obtained at Sneak Peek (ITS Table in
Information Mall) or at the Information
Technology Services Freshman Orientation. If you are
unable to pick up your email account information during one of
these opportunities, it can be picked up at any time after the
semester start at
the Albright College Help Desk. You will need to show your student
ID and sign the Ethical and Legal Practices Agreement.
Access
to E-mail is available through the Internet by going to http://www.albright.edu and
clicking on the Albright College Webmail link. Webmail is remote
access to your Albright College e-mail account.
IMPORTANT NOTE:
Check your Albright College e-mail account
regularly. Your Instructors and Albright Administrators will
send college announcements, coursework instructions, etc. to
your Albright student email account.
Internet access is provided
through the campus network and is accessible through the labs
and dorms.
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Frequently asked questions.
- Will the student have his/her
own telephone number? What is my telephone
number?
Yes. Each resident student’s phone number is based on the
student’s campus mailbox number.
Each Student on Campus
will have an individual extension that is based on the student’s
campus mailbox per the chart below:
Student Mailbox Number |
Extension / Voicemail |
1-999 |
5001-5999 |
1000-1999 |
1000-1999 |
Examples: mailbox 7 = ext. 5007; mailbox 123
= ext. 5123; mailbox 1024 = ext. 1024
To call a student
from the outside, dial (610) 921-7200. When
the Albright announcement starts playing, dial the Student’s
extension number. If the call is not answered, the
call will forward into the Student’s voice mailbox. There
is an option on the menu to dial by name. Someone dialing your
name will only be able to successfully reach you if you initialize
your voice mailbox.
- Does Albright College supply a telephone
in the room for the students?
No. It is the student’s
responsibility to bring an analog telephone to use in the dorm
room.
- Does Albright College have voice
mail? Do I need an answering machine?
Yes, resident students
have their own personal voice mailbox, which is associated
with their extension. Students are encouraged to utilize the
system, which does provide a broadcast message service for
the community. Therefore, an answering machine is not required.
- What
services are available?
The phone in the room can dial
on campus extensions, local calls, 800 numbers, and calling
card calls.
- How do I make a
toll call if I do not have a calling card?
The student
needs to use a Long Distance Password (LDP). The student must
complete a Long Distance Password Registration Card, available
from the Telecommunications Office.
- How am
I billed for the toll calls I place?
Students will
receive a bimonthly detailed bill listing all toll calls that
were placed during the billing period. The total amount of the
bill will be placed on the monthly student statement and sent
to the student’s home address.
- Can
I accept collect calls in my room?
No.
- Can I change my long distance
service provider?
No. Albright College has an agreement
with a long distance service provider.
- Where
do I pay my bill?
Bills may be paid at the Cashier’s
window in the Administration building. Make checks payable
to Albright College.
- What if my phone
is not working properly?
First, verify that your phone
is not the problem by taking it to a neighbor’s room
and connecting it to his/her phone jack. If your phone still
doesn’t work, you must repair/replace
it yourself. If your phone does work at the neighbor’s jack,
please call the Help Desk at extension 7676 for service on the
phone connection in your room.
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Albright College students are not required to own a personal
computer (PC); however, having one in an academic environment
definitely assists and enhances the learning process. Albright
does not endorse any brand or favor one type of computer over
another. We encourage you to comparison shop locally and through
the Internet. Some suggested manufacturers are as follows:
Manufacturer’s Web Sites
Connectivity to the Albright network requires:
- Installation of a compatible Ethernet/Network Interface
Card (NIC) and a cable referred to as a 10baseT patch cable.
- Registration of the computer’s MAC, or hardware address
- Installation of college supplied anti-virus software
Recommended IBM Compatible System |
Recommended Apple
Macintosh System (Mac) |
Pentium IV processor or better |
Power Macintosh G5 or better |
512 MB (Megabytes) of System Memory (RAM)
or more |
512 MB (Megabytes) of System Memory (RAM)
or more |
Windows XP
or Vista Operating System (Windows 95/98/ Me/2000 not
supported) |
OS 10.5 Operating System or higher (IT
Services will NOT support OS 10.3 and lower ) |
CD-Rom Drive , 256 USB Flash Storage, Ethernet Network Card |
CD-Rom Drive , 256 USB Flash Storage, Ethernet Network Card |
Norton
Anti-Virus 2005 or Newer (college will supply, if desired) |
Norton
Anti-Virus Macintosh 9.0 or Newer (college will supply, if
desired) |
Microsoft Word (MS Office 2003/2007) |
Microsoft Word (MS Office 2004) |
The following minimum requirements must be met or exceeded in
order to connect a personal computer to the Albright campus network
for student use:
Connectivity to the Albright network requires:
- Installation of a compatible Ethernet/Network Interface Card
(NIC) and cable.
- Registration of the computer’s MAC, or hardware address
- Installation of college supplied anti-virus software
( *NOTE: Information Technology Services does not support Microsoft
Windows 95/98/ME.
IBM Compatible System (PC)
Pentium IV – 2 GHz (Gigahertz) processor or comparable
256MB (Megabytes) of System Memory (RAM) or more
Windows XP or Vista Operating System (IT Services will NOT support Windows 95/98/ME/2000)
CD-Rom Drive
Ethernet Network Card10/100/1000 base TX
Norton Anti-Virus 2005 or Newer (college will supply, if
desired)
Microsoft Word (MS Office 2000, XP, 2003)
Apple Macintosh System (Mac)
Power Macintosh G4 or better - 800 MHz (Megahertz) processor or better
256 MB (Megabytes) of System Memory (RAM) or more
O/S 10.3 Operating System or higher (IT Services does NOT support OS 10.2 and
lower)
CD-Rom Drive
Ethernet Network Card 10/100/1000 base TX
Norton Anti-Virus Macintosh 9.0 or Newer (college will supply,
if desired)
Microsoft Word (MS Office 2001 or MS Office X)
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